Customer Terms of Use

1. What the Service Provides

• I Forgot Trash Day connects you with independent haulers who pick up bagged household trash or small waste items placed at your curb or legal right‑of‑way.

• The Service includes:

  • Scheduling a pickup

  • Matching you with an available hauler

  • Secure payment processing

  • Notifications and status updates

• The Service does not include:

  • Entering your home, garage, or enclosed areas

  • Moving heavy items from inside your property

  • Hazardous waste removal

  • Large-scale junk removal or construction debris (unless explicitly offered in your area)

2. Customer Responsibilities

To ensure a safe and successful pickup, you agree to:

• Place all trash within the legal public right‑of‑way (generally within 5 feet of the road or curb).

• Ensure all trash is bagged, tied, and secure. Loose items must be contained.

• Avoid placing prohibited items such as hazardous waste, chemicals, medical waste, batteries, sharps, or anything illegal to transport.

• Provide accurate information when placing an order, including location, type of waste, and quantity.

• Ensure the pickup area is safe and accessible for the hauler.

• Not request or arrange off‑platform services with haulers.

3. Payments

• All payments must be made through the I Forgot Trash Day platform.

• You may not pay haulers directly.

• Prices shown at checkout are estimates; final charges may adjust based on actual volume or conditions.

• Refunds or adjustments are handled through the platform, not directly with haulers.

4. Cancellations & Missed Pickups

• You may cancel before a hauler is assigned at no cost.

• If a hauler is already en route or arrives and the trash is not present, inaccessible, or non‑compliant, a fee may apply.

• Repeated no‑shows or misuse may result in account suspension.

5. Safety & Prohibited Conduct

You agree not to:

• Ask haulers to enter your home or private structures.

• Provide unsafe, leaking, or hazardous materials.

• Harass, threaten, or behave disrespectfully toward haulers or staff.

• Misuse the platform for illegal dumping or improper disposal.  

• Misrepresent the contents being disposed.

6. Independent Haulers

• Haulers are independent contractors, not employees of I Forgot Trash Day.

• The platform is not responsible for their personal conduct outside the scope of the service.

• The platform verifies certain information (such as license and insurance), but you acknowledge that haulers operate independently.

7. Limitations of Liability

To the fullest extent permitted by law:

• I Forgot Trash Day is not liable for:

  • Damage to items you leave at the curb

  • Delays caused by weather, traffic, or hauler availability

  • Actions or omissions of independent haulers

  • Disposal facility policies or fees

• Your use of the Service is “as‑is” and “as available.”

• The platform’s total liability, if any, is limited to the amount you paid for the specific pickup in question.

8. Customer Representations

By using the Service, you confirm that:

• You have the legal right to dispose of the items you place for pickup.

• You will comply with local laws and disposal rules.

• You understand that once a hauler picks up your trash, it becomes their responsibility and cannot be returned.

9. Account & Platform Use

• You must provide accurate account information.

• You may not impersonate others or misuse the platform.

• The platform may suspend or terminate your account for violations of these terms.

10. Changes to the Service

• Features, pricing, and terms may change over time.

• Continued use of the Service means you accept updated terms.

11. Contact & Support

For questions, issues, or disputes, contact support through the platform. We aim to resolve concerns quickly and fairly